Privacy Policy

  1. Introduction

    2. Hospital Stays, ABN 78 636 565 594 ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you visit our website or use our services.

  2. Collection of Personal Information

    3. We collect personal information that is reasonably necessary for us to provide you with our services. The types of personal information we may collect include:

    • Contact Information: Name, email address, phone number, and mailing address.
    • Booking Information: Accommodation details, payment information, and preferences.
    • Health-related Information: Only when necessary for booking specific accommodation needs near hospitals.
    • Website Usage Information: IP address, browser type, device information, and other related information collected through cookies and similar technologies.

  3. Use of Personal Information

    4. We use your personal information to:

    • Provide, manage, and improve our services.
    • Process and manage bookings, payments, and inquiries.
    • Communicate with you regarding our services, including customer support.
    • Comply with legal obligations and resolve disputes.
    • Personalise your experience on our website.

  4. Disclosure of Personal Information

    5. We may disclose your personal information to:

    • Service Providers: Third-party companies that assist us with our business operations (e.g., payment processing, IT services, customer support).
    • Legal Authorities: If required by law, regulation, or legal process, we may disclose your personal information to government agencies or legal representatives.
    • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the new owners.

  5. Security of Personal Information

    6. We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure.

  6. Access to and Correction of Personal Information

    7. You have the right to access and correct the personal information we hold about you. If you wish to access or correct your information, please contact us using the details provided below.

  7. Cookies and Tracking Technologies

    8. We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

  8. Third-Party Links

    9. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

  9. Children's Privacy

    10. Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

  10. Changes to This Privacy Policy

    11. We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.

  11. Contact Us

    12. If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

    Hospital Stays
    Email: [email protected]
    Phone: +61 3 9279 7200
    Address: 31/3 Westside Avenue, Port Melbourne, VIC 3207