FAQs – Hospital Stays Subscription Service for Properties


1. What is the Hospital Stays Subscription Service? +
Hospital Stays is a dedicated booking platform that connects travellers—particularly patients, their families, and healthcare professionals—with accommodation near hospitals. Properties subscribe to our platform to receive direct bookings from this niche market.
2. How does this service benefit our property? +
  • Increased Occupancy – Fill rooms during low-demand periods by tapping into a new customer base.
  • Additional Revenue – Earn consistent income from guests who may stay for extended periods.
  • Minimal Effort – We handle the marketing, bookings, and customer support, so you can focus on running your property.
  • Community Impact – Support patients and their families during challenging times, enhancing your property's reputation.
3. What types of properties are a good fit for this service? +
Properties located near hospitals, medical centres, or healthcare facilities are ideal. We work with a range of properties, from budget-friendly options to mid-range and upscale properties, as long as they can provide a comfortable and welcoming environment for guests.
4. How does the model work? +
Properties pay a fixed yearly subscription fee to be listed on the Hospital Stays website. Unlike commission-based platforms, properties keep 100% of their booking revenue.
5. What are the benefits of listing with Hospital Stays? +
  • Access to a highly targeted audience of guests needing accommodation near hospitals.
  • No commission fees—hotels retain all revenue from bookings.
  • Longer average stays, as hospital visitors often book for extended periods.
  • Year-round demand, unaffected by seasonal fluctuations.
  • Increased brand visibility through our marketing efforts.
  • Exclusive Rates – The platform allows properties to offer special discounted rates exclusively for Hospital Stays guests, helping to attract more bookings.
6. How do bookings work? +
Guests book directly with each property. The property manages the reservation, payment, and guest communication as they would with any direct booking.

Properties will be able to provide the following options for guests:
  • Discount Code to be entered on website
  • Direct web link to have code applied
  • Call to Book: X Quote Reference: X
  • Email to Book: X Quote Reference: X
7. Do properties need to allocate specific rooms for Hospital Stays bookings? +
No, there is no requirement to set aside room inventory. Properties can accept or decline bookings based on availability.
8. How much does it cost to list a property on Hospital Stays? +
Hotels pay a fixed annual subscription fee, which varies based on the number of nearby hospitals:
  • 1-2 Nearby Hospitals - $95 per annum
  • 3 plus Nearby Hospitals - $145 per annum
9. How do properties sign up? +
Properties can register online via our sign-up page or through their assigned sales representative. Once the registration is complete, we provide access to the portal where they can create and manage their listing.
10. Can operators list multiple properties? +
Yes, operators with multiple locations near hospitals can list each property separately. Our platform allows for a single login, enabling operators to manage multiple properties from one account.
11. How do properties manage their listings? +
Properties can update their details including accessible features, images, and exclusive rates through our user-friendly portal.
12. How does Hospital Stays attract bookings? +
We invest heavily in SEO, Google Ads, and partnerships with hospitals to drive targeted traffic to the platform. Additionally, we collaborate with hospital social workers and staff to promote our service to patients and families in need of accommodation.
13. Can properties cancel their subscription? +
Yes, properties can cancel their subscription at any time; however, subscription fees are non-refundable. Listings will remain active until the end of the current subscription period.